How to Resolve Disputes at Online Casinos

When you sign up to an online casino, occasionally, things can go wrong, so here, we will be taking a closer look at exactly what you can do to resolve disputes. If you sign up to an unlicensed online casino that’s controlled by an untrustworthy operator, then your dispute will more than likely go unresolved, which is why you should only ever sign up to a fully licensed online casino that is controlled by an operator with a proven track record and one that is trustworthy. The Best UK Mobile Casinos out there today are known for having hardly any real issues, which is what makes them such a safe place to play.

In the highly unlikely event that an issue should ever arise at a reputable online casino, you can guarantee that your issue will get resolved in no time at all and that you will have the proper legal backing that you are entitled to as a player, should you need it. Find out more about how to resolve disputes at online casinos right here.

Tips for resolving disputes at online casinos

Before you contact the licensing authority that has licensed the online casino you have a dispute with to lodge a complaint, there are several other avenues you should explore first. These avenues include:

  • Reading the casino’s policies and taking a close look at the terms and conditions
  • Contacting the company via their player support methods. They can usually be contacted by email, toll-free telephone, and live chat
  • Carefully fill out the online complaints form at the casino using as much evidence as possible (e.g. screenshots, a detailed description of your issue)
  • Wait patiently for the casino’s complaints department to respond (which could be anywhere from just a few hours up to a week or more)
  • If you’re getting nowhere after exploring these alternative avenues, only then should you try and contact the licensing authority that has issued the casino with an online gambling licence, or you could contact the third-party online casino testing agency that monitors the casino for fairness, which will be prepped to deal with any player issues that may arise

What is an online casino testing agency?

An online casino testing agency monitors the day-to-day running of certain online casinos, and this includes things like testing the games for fairness and keeping the players safe in various other ways. Third-party online casino testing agencies are independent of the casino and the licensing authority, and they are accredited to provide a range of services that are designed to protect players. The most famous non-profit online casino testing agencies that some of you may already be familiar with by now are the following:

  • eCOGRA
  • Technical Systems Testing (TST)
  • BMM Testlabs
  • Gaming Laboratory International
  • Global Lab Limited
  • iTech Global Pty Limited
  • Quinel Ltd

Some of these accredited testing agencies monitor more online casinos than others, and they are easy to get in touch with. If you don’t seem to be getting anywhere with the casino or with the licensing authority, then you should try and get in touch with the third-party testing agency that monitors the casino you have an issue with.

What kind of issues can arise at online casinos?

At unlicensed online casinos that are controlled by rogue operators, the worst kind of issue that could arise would be not receiving your winnings. You may have deposited hundreds, but when the time comes to withdraw, the casino operator might be reluctant to pay. These are the worst kind of operators, and thankfully, there are hardly any of these casinos in operation today.

You may also have had your account closed for no reason whatsoever, or you may be experiencing a technical problem with the games. There are many possible issues that could arise, and these are the worst ones. Additionally, you may have noticed that your personal details have been shared with unscrupulous third parties, which is also another nightmare scenario, or the casino did come through with its promise of a bonus.

However, issues like these would never happen at trusted online casinos that are controlled by renowned operators and licensed in one of several major licensing jurisdictions. Some of the most notable authorities/jurisdictions include the United Kingdom (the UK Gambling Commission), Malta (the Malta Gaming Authority), Gibraltar (the Gibraltar Regulatory Authority), and Alderney (the Alderney Gambling Control Commission). Other trusted jurisdictions include New Jersey, Ontario, Kahnawake, Isle of Man, Belgium, and Denmark, to name just a few.

What if my issue goes unresolved?

The thing that you have to remember is that any issue/dispute you encounter will always get resolved at a casino that’s licensed by one of these ‘top-tier’ licensing authorities. You won’t ever be ignored. However, the same cannot be said of an unlicensed casino, where your dispute will more than likely not get dealt with in the correct manner. In other words, avoid signing up to unlicensed online casinos at all costs.




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